Privacy Policy
Rent One has created this privacy statement in order to demonstrate our commitment to privacy to our customers and users of this website. This Privacy Policy governs the manner in which Rent One uses, maintains and discloses information collected from its customers and users of its website.
Privacy
Rent One is committed to developing long-lasting relationships based on trust. In furtherance of this goal, Rent One will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not directed at children under 13 years of age.
Information We Collect
Rent One may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The data we collect is information that identifies you personally, such as:
- Your name
- E-mail address
- Postal address
- Telephone and telefax numbers
- URL
- Credit card information
- Other billing information
Rent One may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The data we collect is information that identifies you personally, such as:
Log files
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
How We Use This Information
Rent One may use the personally identifiable information we collect to contact customers regarding products and services offered by Rent One and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising, and sales efforts. Rent One will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.
Right to Opt-Out of the Sale or Sharing of Your Personal Information as a Resident of California
While we do not sell your personal information, you have the right to opt-out of the sale or sharing of your personal information, by submitting a customer contact form, if you would like to exercise this right.
Rights to know, correct, and delete
Right to notice
Consumers have the right to be informed what personal data is being collected about them and the purposes for which the information is being used.
Right to know
Consumers have the right to know the third parties with whom the business shares the information and whether their personal data is sold or disclosed.
Right to disclosure
Consumers have the right to access their personal data upon request.
Right to opt-out
Consumers have the right to agree or disagree to collect, manage, or sell their personal data.
Right to deletion
Consumers have the right to ask for the deletion of their personal data.
Right to equal services and prices
Consumers must not be discriminated against for exercising their privacy rights.
Disclosure of Information
Rent One may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case Rent One is sold, the information collected from users may be transferred to the new owners. Rent One may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze, or otherwise store or manipulate data received by Rent One from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as Rent One and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.
Maintenance of Information
The information provided to Rent One is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Rent One. Rent One employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Rent One.
Your Responsibility
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.
Opt-Out or Stop
This policy applies to the text messages sent by Rent One, to our customers while and after they use our product. If you wish to stop receiving text messages from Rent One, reply to any text message we have sent you and in the reply text simply type STOP. You will receive a text message confirming we have received your request to STOP. Your stop request will become effective within one day. In addition, you can opt-out by calling 1-888-847-3681
Help or Support
If at any time you need our contact information or information on how to stop text messages, reply to any text message we have sent you and in the reply text simply type HELP. Upon receiving your text message, we will send you a text message with the information. It is our policy to send no more than 8 messages per month. In general the messages we send provide you with information about your account.
Refund Policy
If you decide to cancel your order for any reason, prior to delivery, simply call or email your local store and we will make arrangements for the refund of your initial payment.
When an order is submitted, for credit cards, debit or check cards, your bank or financial institution will authorize a payment at the time of the transaction and place a hold on your account. The authorization from the bank or financial institution may temporarily decrease your available funds.
Your account will be billed at the time of the transaction. If the order is canceled and a refund is requested, your bank or financial institution will determine when the hold will expire and when the refunded amount will be made available. The funds will be refunded to the original method of payment and should be available within 3 to 5 business days. Any inquiries regarding the refund period should be directed to your financial institution.
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